Explanation and apology for the system accident in the early morning of October 9
Dear Fortune customers,
We sincerely apologize for the trouble and unease caused by the system failure and the data display failure to some customers in the early hours of this morning.
The company attached great importance to the accident. After finding the problem at 1:26 on Oct. 9, Futu immediately contacted the operator to repair it, and gradually resumed its core services within 2 hours. The cause of the accident is the network failure of multiple computer rooms caused by the power flash in the computer room of the operator. So far, stocks, options and other related services have returned to normal. We will make a deep reflection and summary of this accident, and in the follow-up, we will further enhance the network disaster recovery capability of multi-operators and multi-computer rooms, further enhance the stability of core services, and avoid the recurrence of similar problems.
"the depth of love, responsibility", we know that every step of the growth of Fortune can not be separated from the support of every customer, once again solemnly apologize, and sincerely thank you for your criticism, attention and support.
We sincerely apologize for the trouble and unease caused by the system failure and the data display failure to some customers in the early hours of this morning.
The company attached great importance to the accident. After finding the problem at 1:26 on Oct. 9, Futu immediately contacted the operator to repair it, and gradually resumed its core services within 2 hours. The cause of the accident is the network failure of multiple computer rooms caused by the power flash in the computer room of the operator. So far, stocks, options and other related services have returned to normal. We will make a deep reflection and summary of this accident, and in the follow-up, we will further enhance the network disaster recovery capability of multi-operators and multi-computer rooms, further enhance the stability of core services, and avoid the recurrence of similar problems.
"the depth of love, responsibility", we know that every step of the growth of Fortune can not be separated from the support of every customer, once again solemnly apologize, and sincerely thank you for your criticism, attention and support.
Comment
Sign in to view/post comments
Futu
The official account of Futu Holdings Limited
We aim to redefine the brokerage industry with our proprietary technology and seamless user experience, positioning ourselves as a top-tier digital financial institution worldwide.
7M
Followers
6.3M
Visitors
Follow
Market Insights
HK Tech and Internet Stocks HK Tech and Internet Stocks
Stocks of companies primarily involved in technology and internet sectors in the HK stock market. Stocks of companies primarily involved in technology and internet sectors in the HK stock market.
View More
Nancy Pelosi Portfolio Nancy Pelosi Portfolio
Former U.S. House Speaker Pelosi, renowned as the "Stock Market Queen" in politics, concentrates her investment portfolio on tech giants in AI and semiconductors. Her core strategy involves purchasing call options for leveraged trading to maximize potential returns. Former U.S. House Speaker Pelosi, renowned as the "Stock Market Queen" in politics, concentrates her investment portfolio on tech giants in AI and semiconductors. Her core strategy involves purchasing call options for leveraged trading to maximize potential returns.
Hot Topics Hot Topics
Will the 'tariff stick' strike again? Will the market remain 'reactive'?
China and the United States have successively adjusted multiple tariff and non-tariff measures, beginning to implement the consensus outcome
牛牛課堂
Oct 13 18:05
[Opportunity Express] The US-China rivalry escalates! The rare earth industry becomes a "game-changer." How should investors respond?
Food流油
Apr 14 15:43
"Leaving the Group - Raising Taxes - Tweeting: The 'Money Making Strategy' of the Most Wild Gemini in Contemporary Times"