Focus on Shanghai Silver Tech Industry Week | Tang Jinghua of SoundPass Technology decodes how 'trustworthy intelligent agents' are reshaping the silver economy

[Core Summary]In response to the healthcare and wellness needs of over 300 million senior citizens in our country, a Hong Kong-listed artificial intelligence enterprise$VOICECOMM (02495.HK)$Chairman Tang Jinghua proposed the concept of 'Trustworthy Intelligence' to reshape the new ecosystem for seniors at the 2026 Shanghai Silver Technology Industry Week. The company has implemented a nearly 300-million-yuan smart elderly care benchmark project in Neijiang, Sichuan, by addressing key challenges such as rejecting large model hallucinations, proactive risk intervention, and seamless service. Additionally, it has wholly established Sichuan Shengtong Leyi Information Technology Co., Ltd., dedicated to building a digital foundation for regional silver economy.

【正文部分】

Population aging is reshaping the service demands and industrial structure of Chinese society. The latest data from the National Bureau of Statistics shows that, as of the end of 2025, the total national population stands at 1.405 billion, of which 323 million people are aged 60 and above, accounting for 23.0% of the total population. Meanwhile, there are 224 million people aged 65 and above, making up 15.9%. The degree of aging in our country continues to deepen.

At the same time, eight departments, including the Ministry of Civil Affairs, recently jointly issued the 'Several Measures for Cultivating Elderly Care Service Operators to Promote the Development of the Silver Economy,' proposing specific measures across multiple dimensions such as construction, supply-demand matching, and technological empowerment, further signaling the development of the silver economy.

Under the dual traction of real-world demand and policy-driven momentum,‘AI + Elderly Care’ is rapidly transitioning from an industry proposition to an industrial consensus.

Against this backdrop, on March 13, 2026, the 2026 China Appliance and Consumer Electronics Expo – Shanghai Silver Technology Industry Week, with a special focus on 'Smart Terminals Empowering a New Ecosystem for the Silver Industry,' was held at the Shanghai Oriental Hub International Business Cooperation Zone. Experts, scholars, and corporate representatives from government, industry, academia, research, and other fields gathered to discuss new pathways for deep integration of AI technology into the silver industry.

During the enterprise sharing session, as a representative of Hong Kong-listed artificial intelligence enterprises,$VOICECOMM (02495.HK)$Chairman Tang Jinghua delivered a keynote speech titled 'Trustworthy Intelligence Serving the Silver Generation.'In the face of the current fervor surrounding large-scale models, SoundConnect Technology has not merely chased conceptual trends but instead focused on real-life scenarios, providing its own solutions centered around reliability, practicality, and warmth in elderly care services.

1. Rejecting the 'hallucinations' of large models to build a foundation for reliable intelligent agents

2. From mechanical reminders to proactive interventions, better serving the needs of the elderly

3. 'Seamless service' balances safety and dignity for the elderly population

PART 01. Rejecting the 'hallucinations' of large models to build a foundation for reliable intelligent agents

Mr. Tang stated that the requirements for artificial intelligence in elderly care scenarios are not about 'whether it can generate content,' but rather 'whether it can deliver reliable results.'Particularly in health, caregiving, and emergency scenarios, one incorrect judgment could lead to real risks. Based on this, SoundConnect Technology proposed building a foundation for 'reliable intelligent agents' by leveraging multimodal perception, multi-model collaboration, and industry knowledge integration to minimize the 'hallucination' problem of large models, allowing the system to both understand needs and provide more dependable and explainable service responses in complex situations.

PART 02. From mechanical reminders to proactive interventions, better serving the needs of the elderly

In Mr. Tang's view, smart elderly care should not remain at the rudimentary stage of 'timed reminders' but should advance toward risk identification and proactive intervention. For example, in medication management, health monitoring, and caregiving coordination scenarios, past systems would mechanically remind the elderly, 'It’s time to take your medicine.' However, in reality, seniors with memory issues often face the risk not of forgetting to take their medicine but of 'forgetting they’ve already taken it,' leading to potentially fatal consequences from taking multiple doses in a short period.

SoundConnect’s reliable intelligent agent not only reminds the elderly of 'what they should do' but also assesses whether they 'have already done it, if any abnormalities exist, and whether family members or service personnel need to be notified to intervene.'What is being tested here is not only algorithmic capabilities but also a deep understanding of real-life elderly care scenarios.

PART 03. 'Seamless services' balance safety and dignity for the elderly population

Technology truly suited for elderly care scenarios should not become a burden, nor should it overly disrupt the lives of the elderly.Compared to frequent reminders and intrusive monitoring, the ideal direction for the future is 'seamless services'—quietly providing protection with minimal disruption, respecting privacy, and upholding dignity.

Recently, around the implementation of the Neijiang project, Shengtong Technology has establishedSichuan Shengtong Leyi Information Technology Co., Ltd.The new company will serve as the core platform for smart elderly care capabilities, accelerating Shengtong's regional layout in the smart elderly care service sector, and transforming trusted AI agents into solid project practices and local benchmarks.

[Conclusion] Turning technology into tangible warmth

From using communication technologies in its early years to connect children living far from home with their elderly parents, to today building a trusted AI agent platform tailored for elderly care scenarios,Shengtong Technology has remained committed to one mission over the past two decades: solving real-world needs with technology and serving end users with products.

Elderly care is not an experimental ground for technology but rather an industry that demands high levels of reliability, responsibility, and humanistic concern.In response to the continuously expanding and upgrading needs of the silver-haired demographic, Shengtong Technology is adopting a more open approach, collaborating with more partners to jointly promote the implementation of smart elderly care solutions.

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