Xunniao Software signed a contract with Changchun Agricultural Commercial Bank to jointly build a new digital banking development model

Recently, Xunniao Software signed an agreement with Changchun Agricultural Commercial Bank. Using Xunniao Software's digital banking solution, Changchun Agricultural Commercial Bank will promote omni-channel integration and intelligent customer business models to achieve comprehensive transformation and upgrading of banking services and marketing. In this cooperation, Xunniao Software will help Changchun Agricultural Commercial Bank build a modern digital intelligent customer service center through standardized and customized services. This is an important achievement of Xunniao Software's in-depth financial industry. It will provide a new reference and reference for the digital intelligence development of Agricultural Commercial Bank, and will also bring a new direction for Xunniao Software to further expand the financial market.

Changchun Agricultural Commercial Bank Co., Ltd. (“Changchun Agricultural Commercial Bank” for short) is a partner bank for small and medium-sized enterprises based in Changchun, following the path of specialization and refinement. As of the end of June 2021, Changchun Agricultural Commercial Bank had 72 branches with assets of 70.116 billion yuan. Adhering to the business philosophy of “pioneering and innovating, honesty and win-win” and the market positioning of “based in urban and rural areas, supporting the three rural areas, serving small and medium-sized enterprises”, Changchun Agricultural Commercial Bank is committed to providing customers with comprehensive, high-quality and efficient financial services. It has successively developed the “Easy, Jet, Connect, Bao” series of credit products, and has successively set up micro loan factories, consumer time loan centers, personal loan business centers, and Internet finance business centers to focus on building a “big retail” business pattern.

As one of the “main forces” of local financial services, Changchun Agricultural Commercial Bank has played an important role in local economic development. Since its establishment, Changchun Agricultural Commercial Bank has attached great importance to customer service experience, promoted a “customer-centered” path of diversified development, continued to improve the scale of efficiency and asset quality, and won many awards and honors within and outside the industry. Under the wave of fintech, Changchun Agricultural Commercial Bank keeps pace with the times, actively explores the path of digital and intelligent innovation and development. Joining hands with Xunniao Software will bring strong impetus to the digital intelligence reform of Changchun Agricultural Commercial Bank.

Through Xunniao Software's digital intelligent banking solution, the customer business model of Changchun Agricultural Commercial Bank's customer service center will usher in an important leap forward. It will break down problems such as low labor efficiency, scattered data, and difficult personnel management, and realize service channel integration, business process intelligence, and refined operation management in customer service and marketing, and the customer experience will be fully upgraded.

Service channel integration

The call center system built by Xunniao Software for Changchun Agricultural Commercial Bank integrates multi-channel services such as phone calls, SMS, web pages, apps, WeChat, and applets, breaking the interaction gap between different platforms. Omni-channel data can be shared uniformly to maintain service continuity and consistency, making bank employees more worry-free and effortless, and customer service more agile and efficient.

Business process intelligence

Through the application of intelligent technology, Xunniao software will help the Changchun Agricultural Commercial Bank customer service center free up labor and comprehensively improve service efficiency and effectiveness. On the one hand, the Changchun Agricultural Commercial Bank customer service center will use intelligent work orders instead of manual operations to improve business processing speed and customer experience; on the other hand, intelligent robots can assist humans in carrying out tasks such as consulting and reception, telemarketing customer screening, and collection, etc., freeing up manual seats to carry out higher-value work.

Refined operation management

In terms of operation management, the system can generate multi-dimensional operation reports according to the needs of the customer service center, and can also automatically record all communication content, and managers can call and view them at any time. Through intelligent monitoring of business data and business data, managers can quickly understand the operating status of customer service centers and achieve efficient management and control.

It is worth mentioning that with this cooperation, Changchun Agricultural Commercial Bank will not only use the standardized services of Xunniao Software to achieve the rapid launch of the system, but will also use some customized functions according to business requirements to achieve the goal of digital intelligence-driven growth from multiple aspects. The strong product and solution capabilities of Xunniao Software have been verified once again.

As a leading AI SaaS software service provider in China, Xunniao Software's digital banking solution integrates 20 years of financial industry service experience, covering multiple scenario services such as bank e-commerce, customer acquisition, customer service, private operations, collection, and quality inspection, which can empower banks in multiple dimensions of digital transformation and upgrading. According to information, in addition to the above cooperative projects, Changchun Agricultural Commercial Bank also plans to introduce Xunniao Software's intelligent quality inspection, intelligent matchmaking and other related products in the future to promote the penetration of digital intelligence technology at more levels in customer service centers.

14K Views