Xunniao WeChat Call Center丨Omni-channel integration, making private traffic operations complicated to simple

Are you busy with cluttered leads from different platforms when it comes to private traffic operations? Are you still carrying the burden of tedious operations? Do you still have trouble grasping the core of the data?

From the public domain to the private domain, it is the concentration and unification of traffic, but it does not mean the unification of customer operations. Multi-channel integration and multi-mode interaction are the general trend of private traffic operations. In the process, many companies have run into operational difficulties. If you happen to have the above problems, then it means that your private traffic operations need to “reduce the burden”!

Traffic needs to be maximized, while operations need to be minimized. The Xunniao WeChat Call Center helps enterprises organize leads, simplify operations, and sort out data through omnichannel integrated enterprise micro operations to “reduce the burden” on enterprise private traffic operations and enjoy private traffic operations in the easiest way!

Lead management “load reduction”: lead integration, traffic monitoring

The foundation of enterprise WeChat private traffic operations is customer acquisition and drainage, but it is worth noting that enterprises divert customers to different public domain traffic platforms, and the many leads that come in are complicated and difficult to control.

The Xunniao WeChat Call Center brings together leads and traffic from different channels into one platform to integrate leads across all channels. At the same time, the size and quality of traffic from different channels are monitored to measure the customer acquisition effectiveness of each channel, and the optimal advertising channels are accurately found to help enterprises optimize advertising strategies, reduce customer acquisition costs, and allow enterprises to spend less “wrong money”.

Operation process “load reduction”: same platform, easy operation

Enterprises acquire customers from different platforms and strive to circle more public domain traffic into their own private traffic pools. When operating customers, switching between different platforms has become a daily routine. Not only is this complicated to operate, but the customer's experience is not smooth.

The Xunniao WeChat Call Center enables enterprise WeChat and all channels such as call centers, online customer service, public accounts, and applets to be serviced on the same page. There is no need to switch back and forth between multiple channels. The simple operation makes enterprise employees more worry-free and effortless, and also makes the customer experience smoother and faster.

Data integration to “reduce the burden”: data sharing, customer portraits

In the era of big data, customer data has become the core resource of enterprises. However, customer data scattered across different platforms is just silos, difficult to manage, and even harder to find value.

The Xunniao WeChat Call Center uniformly records and shares communication data from all channels. Different service personnel can quickly understand customer needs and habits, and maintain the continuity and consistency of the service experience. At the same time, user profiles are created based on interactive data, and personalized information such as care and marketing activities are promoted to customers to activate customer interest and consumption potential.

Do you want to improve the customer experience? Want to make enterprise private traffic operations easier? Want to get to know your customers to the next level? The Xunniao WeChat Call Center is simpler to operate and has a better experience, making enterprise private traffic operations lightweight.

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