China News Network, May 10 - According to the official WeChat account of the Shanghai Municipal Consumer Insurance Commission, complaints in the Shanghai consumer market were generally stable around “May 1st,” but at the same time, online platform-based consumer disputes were relatively concentrated. To this end, the Shanghai Consumer Insurance Commission interviewed Pinduoduo and Meituan this afternoon (10th) and pointed out the outstanding problems Pinduoduo and Meituan have in protecting consumer rights and interests.
　　Pinduoduo's main problems: first, product quality issues; second, counterfeiting and infringement; third, forced cancellation of orders; fourth, false delivery issues; fifth, after-sales service issues; and sixth, bargaining for new products.
　　The Shanghai Consumer Insurance Commission requires Pinduoduo to abandon the only traffic mentality in the platform operation process, and to truly implement the main responsibility of the platform from the perspective of protecting the legitimate rights and interests of consumers: first, strengthen the qualification review of merchants to prevent the launch of counterfeit and shoddy products; second, it must perform in good faith and never tolerate or seriously deal with the merchant's false delivery or forced bill cutting; third, to effectively fulfill the platform's responsibilities in protecting consumers' rights and interests. 4. Its dominant position in the market increases intermediary charges and increases consumption Unreasonable burdens on users and merchants; fifth, the platform should comply with the requirements of relevant laws and regulations to correct their false and inductive behavior in new solicitation activities.
　　Pinduoduo said that the company will conduct a self-inspection and rectification of its related business in accordance with the requirements of the Shanghai Municipal Consumer Insurance Commission, and will soon...