Related information about Microsoft
1. Failures in some Microsoft applications and services
On July 19, local time, some of Microsoft's applications and services experienced delayed, malfunctioning, or inaccessibility issues. Affected software includes the Microsoft 365 application family and Microsoft Xbox. Many company computers equipped with Windows systems had a “blue screen” failure and were unable to start up properly. Some netizens posted pictures showing a “csagent.sys” error in many of the blue screen images.
The failure began before 10 p.m. US time on Thursday (July 19, Beijing time) and affected systems in the central US region.
II. Causes and Effects of Faults
Some analysts pointed out that the reason behind the Windows “blue screen” may be due to an update from the US cybersecurity company CrowdStrike, which caused the Windows system with relevant security software to go down. The Japanese subsidiary of CrowdStrike also stated that computers equipped with the company's security software “Falcon” had a “blue screen” problem and are investigating the cause and considering countermeasures. Subsequently, CrowdStrike released news on its support platform that the company had received numerous reports of blue screens on Windows computers, and the engineering department had determined that the problem was related to “content deployment (content deployment...